FAQ

How do I track my order?

We will automatically send you a confirmation email and tracking number once your order is headed your way. If you have any questions about tracking, just shoot us an email at hello@forthefurry.com and we’ll get back to you asap! 

What if something doesn’t work? Can I return it?

We get it, sometimes things don’t work out. Online purchases of new, unused items can be returned for a refund within 14 days of purchase. To start an online return, please click here.

Returns will be processed within 1-3 days of receipt. Please note that some credit cards take up to 1-5 days to reflect refund charges. We’ll send you an order update once we have received and are processing your refund request.  Please note, that we currently do not offer pre-paid return labels and your original shipping charges are not refunded.

Have any questions on your return? Just shoot us an email at hello@forthefurry.com with your order number and we'll get right on it.

Do you offer exchanges?

In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

How long does it take to process returns?

Returns will be processed within 1-3 days of receipt. Please note that some credit cards take up to 1-5 days to reflect refund charges. We’ll send you an order update once we have received and are processing your refund request.

Where does FTF ship?

Currently we ship all throughout the U.S. Yay! 

I live in LA, can I come pick up my order?

Unfortunately we don’t have a brick & mortar store just yet, but we will be offering this service soon. 

How do you charge shipping?

We offer carrier calculated shipping at checkout so you can decide which option works best for you. 

When will my order ship?

Processing takes 1 to 2 business days. 

Why do you charge shipping costs?

We are a small shop concentrating on specialty goods sourced from around the globe. To stay competitive and to be able to carry such unique array of product, we need to charge shipping to make sure you get the best possible product and packaging. We are constantly working on our improving our costs and shipping options and will always carry over any opportunity of savings to our customers.

Do you offer international shipping?

We do! Please note that there might be some extra time and shipping costs associated with your International order. You can choose International shipping options at checkout for estimated costs and travel time. 

I need to make a change to my order, what do I do?

Send us an email at hello@forthefurry.com with your order number and requested changes and we’ll get back to you within 24 hours! 

How do I know which size is right for my dog?

Each one of our brands is special, unique and sized just a little bit differently. Please reference each individual product’s specific size chart to find your perfect fit and if you have any questions or want some insider info send us an email at hello@forthefurry.com. We’re here to help! 

Where are your products sourced?

We have spent years searching the globe for the most covetable, high end and fashion forward brands. Our product range is always changing and our brand list - ever growing. Check out details on our shop pages to get a insight on the brands behind our favorite products.

The product I want is out of stock, what do I do?

We will work our hardest to get your favorite products back in stock as soon as possible. Please sign up to our newsletter and follow us on Instagram @forthefurry and we will let you know as soon as they are back in stock and ready for you and your fur babe. 

Who are you guys?

Good question! We are a team of design driven, animal obsessed and fashion hungry individuals out of LA. Always on the hunt for the coolest goods to spoil our fur babes with, we created For The Furry as a highly edited boutique of our top product picks for the modern pet parent. 

Find out more about our co-founders, Crystal Raymond and Nicole Rombeau here. 

Who tests your products?

We test each product ourselves and have an amazing team of fur babes to give the final paw of approval on every product we carry. 

Do you have a retail store?

Not yet! But its definitely something we are working on. Sign up for our newsletter and will keep you posted on all the latest For The Furry happenings around town. 

How can I get featured on FTF?

We love to see your pics and want to hear about your For The Furry purchases. Tag your photos with #forthefurry for a chance to be featured on our site and social. 

Im an Influencer, can we partner together?

Yes, let’s talk! We are always interested in partnering with amazing fur babes and their owners. Shoot us your info at hello@forthefurry.com so we can see how we can work together.   

How do I inquire about getting my products sold on FTF?

Do you have a design forward brand or product that you think would be a good fit on For The Furry? Send us an email at hello@forthefurry.com with all the details. We would love to meet you!